Mentioning a person using @mention
If you want to @mention a person, you will be limited to only the people in the current conversation. If you would like to @mention a person that is not currently part of a conversation, you will first need to invite them to that conversation.
There are two ways to @mention a person. One way is by quoting a previous message. When you quote another user’s message, it will automatically @mention the owner of the original message. To learn more, visit Managing your messages in the RingCentral mobile app.
The other method is by manually @mentioning a person in your message. While composing a message, you can @mention a person by following these steps:
- Navigate to Message via the bottom menu bar
- Select a conversation from the conversation list
- Type the @ symbol in the message field to reveal a list with possible matches
- Begin typing a name to narrow your search results
- Select from the list of names to include in your message
- Once you’ve completed composing your message, tap the airplane icon to send that message.
Mentioning a person using @mention is meant to draw a person's attention to a message. If someone used the @mention to mention you in a conversation, your name will be highlighted in yellow so it’s easy to see that you’ve been mentioned.
Alternatively, if you or another person has used the @mention to mention another user, that person’s name will appear in blue text.
Mentioning a team using @team
If you would like to draw the attention of an entire team to a particular message, you can include @team in your message. To mention a team, follow these steps:
- Navigate to the Message section of the app
- Select a team conversation from the conversation list
- Type the @ symbol anywhere within your message to reveal a list of possible matches
- Select @Team (notify everyone) from the list
- Once you’ve completed composing your message, tap the Send airplane icon to send that message
Once you have sent a message with an @team mention, everyone in that team will receive a notification, and ‘Team’ will appear in the message, highlighted in yellow.
Please note: Team admins can either enable or disable @team mentions in a team via the Team settings section in the team profile. To learn more, visit Creating a new team in the RingCentral mobile app.